Honda Activa 125 Persistent Handlebar Issue
I purchased a Honda Activa 125 motorcycle (48APS015) on February 26, 2024, and brought it to your Marmaris dealership for its break-in maintenance on April 16, 2024. Before the maintenance, I noticed a handlebar gap and informed the service team. Despite only six days passing, on April 22, 2024, the handlebar gap remained the same. On April 23, 2024, at 09:07, I returned my Activa 125 (48APS015) motorcycle to the Marmaris Honda service for the second time due to the handlebar gap. The service called to inform me that the issue had been resolved. I picked up the motorcycle at 10:09 and went home. Upon noticing that the service form was unsigned, I returned to the service center. Upon inspection, I found that the handlebar had again loosened (after 8 km), and I informed the service team. They opened a new service record, and I handed over the motorcycle at 11:52. After waiting in the lounge, I received the motorcycle for the third time at 14:53, with them stating that the handlebar issue had been fixed. On May 20, 2024, when the motorcycle reached 1500 km, the handlebar gap recurred for the fourth time, and I took it to the service center. Previously, there was no charge under the guise of customer satisfaction, but now they said they would charge. It's only been three months since I bought the motorcycle, and there are two possibilities here: either the repairing technician is not qualified enough, or the part used is defective.
I reported my issue on all social platforms, and Honda is not responding at all, friends... We will now wait for the outcome from the consumer arbitration committee...
Friends, Ladies and Gentlemen, I received a call from Honda. A lady who doesn't understand much about motorcycles just read the response given by the dealership to me. She read the story to me, saying, "We tightened the handlebar three times, and this time it's chargeable for customer satisfaction." This motorcycle, which hasn't even been 3 months and has 1500 km on it, forget the warranty, even ethically, if a mechanic tightens a bolt once outside and then tightens it two more times on the same day, and if the bolt loosens again for the fourth time, would they have the face to charge for it? Wouldn't the service say, "Friend, you have been wronged, we couldn't solve this problem, let's change the handlebar set, whatever it is"?
