On June 7, 2025, I purchased the 60-day Europe unlimited internet package from Holafly, expecting it to work seamlessly during my stay in the UK. However, after arriving in England, the eSIM showed 5G signal, but I had no usable internet connection at all. Despite multiple restarts and attempts, it never connected properly.
I immediately contacted Holafly support, and they assured me I would receive a full refund. Shortly after, I received an email confirming that my request had been “received,” but I heard nothing back for over a month. When I followed up on July 9, I still got no response. Their live chat system kept me stuck in loops with automated replies, promising to escalate the issue but never actually connecting me to a real person. I waited for hours without resolution.
Even worse, in a previous conversation, they contradicted themselves by stating that I might not be eligible for a full refund, despite earlier promising one. As of today, no refund—full or partial—has been issued, and I feel completely ignored.
I chose Holafly for its “unlimited” international connectivity, but this experience has made me regret that decision. I demand that Holafly process my full refund immediately, as promised, and address this ongoing negligence.
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