Hint.app Wellingting Unauthorised Charge

I was charged an amount of R486.04 on 3 September 2026 by “HINTAPP.CO WILMINGTO…” via my Standard Bank card, even though I have never subscribed to or knowingly used any service from this company. I only noticed the transaction on my bank statement, where it appears as an outstanding card authorisation. I searched for HINTAPP.co on Google to understand who they are and found various complaints online from other people. When I attempted to log in on their website to see if there was somehow an account in my name, the system informed me that I do not have an account, and there is no way to reach them directly. For me this clearly indicates fraudulent activity, as money was taken from my bank account by a company with whom I have no relationship and that cannot be contacted. I have already emailed Standard Bank regarding this transaction and I am currently awaiting their response. Through this complaint I would like to both warn other consumers about this situation and request that this fraudulent transaction be investigated as a matter of urgency. My clear expectation is a full refund of the R486.04 taken from my account and that all future payments to this merchant be blocked, along with a proper fraud investigation into HINTAPP.co and the way they are debiting customers’ cards without consent. (It seems they have sent an email now saying I have been refunded. I have replied asking why it was debited if Ive never signed up to any app - which I do not need in my life)