For some reason, the courier has completely ignored my repeated attempts to have an item delivered by Hepsijet. I reached out to Hepsiburada's seller support line, and all they did was assure me that they will forward my complaint to the appropriate department. The data is invisible to Hepsijet, according to their claim. Both companies' indifference to their customers and lack of responsibility disgusts me.
Although the delays are not my responsibility, I am worried about the late delivery costs that I am being charged. Although I have been informed that an exception will be made for the late delivery fees, that has not yet taken place. Hepsiburada and Hepsijet have given me trouble in the past. I lost ₺2,500 and had to pay late delivery costs of ₺300–500 two weeks ago due to a similar problem.
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
HepsiJet is definitely a careless and irresponsible company. I believe they have no disciplinary procedures when it comes to their couriers. They mark packages as delivered without actually delivering them, act as if they’ve visited the address when they haven’t, and mark undelivered items as “could...
I placed an order relying on Hepsijet’s guarantee of next-day delivery, but two days have gone by, and my package is still missing. We are currently on the third day without any clear updates. Whenever I reach out to customer support, the replies I get are unclear and fail to provide any actual solu...
On June 12, I purchased a Kumtel KTF-340 3-in-1 18” fan from Hepsiburada as the seller. On the scheduled delivery date, the courier company Hepsijet not only failed to deliver my package, but also, while it was at the delivery branch, returned it without my knowledge or consent, claiming it was dama...
I had a frustrating experience with the Eryaman branch of Sürat Kargo, as they lost five packages I sent while selling on Hepsiburada. Even after more than a year has gone by since the incident, I still have not received any compensation for my loss. Unfortunately, the impact of inflation has caused...
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