HepsiJet is definitely a careless and irresponsible company. I believe they have no disciplinary procedures when it comes to their couriers. They mark packages as delivered without actually delivering them, act as if they’ve visited the address when they haven’t, and mark undelivered items as “could not be delivered” without ever attempting delivery, then return the items arbitrarily. The worst part is that when you call customer service, you can’t get any information—about the product, the delivery, the courier, or even the delivery branch. They tell you to call Hepsiburada’s customer service! But of course, Hepsiburada says the issue is with the shipping company. It’s impossible to understand how these companies operate! Right now, they have a valuable item of mine, and its whereabouts are unknown. Customer service neither helps nor provides any information—in fact, they outright say, “If you’re lucky, it will be delivered; otherwise, it will be returned.”
For some reason, the courier has completely ignored my repeated attempts to have an item delivered by Hepsijet. I reached out to Hepsiburada's seller support line, and all they did was assure me that they will forward my complaint to the appropriate department. The data is invisible to Hepsijet, acc...
It is impossible to get in touch with the Hepsijet company; even though our package has reached the delivery area, it is not being delivered. After struggling to reach customer service, they say, "Don’t worry, our courier will come to you," but no one comes or goes. In this day and age, how can a sh...
Hello. I ordered a newborn baby girl hospital outfit set from Hepsiburada, and the delivery was supposed to be handled by their affiliated courier company, Hepsijet. Unfortunately, I’ve encountered a completely unacceptable situation. Despite two delivery attempts, no one from the courier company ca...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
Comments