I had a frustrating experience with the Eryaman branch of Sürat Kargo, as they lost five packages I sent while selling on Hepsiburada. Even after more than a year has gone by since the incident, I still have not received any compensation for my loss. Unfortunately, the impact of inflation has caused the value of my loss to double during this time. It's really frustrating that I haven't received any updates or feedback about my compensation claim. I relied on Sürat Kargo to manage these shipments with care, and this absence of responsibility has put me in a challenging situation. I am patiently awaiting a resolution and sincerely hope the company will take action to address this issue and provide compensation for the damages resulting from their negligence.
Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a comp...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
I purchased an item from Hepsiburada, and it’s been impossible to get it delivered to me by Sürat Kargo. I’ve called the courier service, but there’s no response. I’ve also contacted Hepsiburada, but still no answer. I’m constantly calling back and forth like a mad person. I paid for this product, s...
I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü...
Comments