Hepsijet Delayed My Next-Day Delivery by 7 Days Even Though It Was Shipped Locally
I've been waiting for 7 days for my order, which I deliberately selected for next-day delivery, but it's still stuck in shipping. The frustrating part is that it was shipped from within Ankara, where I live, so it really shouldn’t be taking this long. I’m genuinely disappointed with Hepsijet’s service—this isn’t the first time I’ve encountered delays, and it feels like there's a lack of attention and care in how they handle deliveries. I was really counting on receiving this package promptly, and now I'm just hoping they can get it to me by tomorrow. I’m expecting them to take this seriously and deliver the kind of customer service I thought I could rely on.
Hello Yiğit Ö., As a result of the discussions and reviews conducted, your complaint has been resolved. At HepsiJET, we take every notification conveyed to us very seriously and see it as an opportunity to improve ourselves. We kindly request you to evaluate the resolution process through the survey sent to you. Your evaluation and comments are very valuable to us. Best regards, HepsiJET
I would like to thank Ms. Çağla at Hepsijet General Directorate for her attention and care. She is truly very successful in her job. However, my order refund has still not been processed by Hepsiburada.com. She had mentioned that she was following up on the issue. I kindly request information.
