Helppay Charged My Account Without Authorization

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Mustafa
August 18, 2025 4:04 pm
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At 7:56 AM, I received a bank notification informing me that a total of $64 — divided into $25, $14, and $26 — had been withdrawn from my Ziraat Bank credit card and overdraft account under the name Helppay, without my knowledge or consent.

I have no membership, subscription, or transactions with Helppay, and I completely reject these unauthorized payments. Immediately after discovering the issue, I contacted my bank, filed an official dispute, and canceled my cards to ensure security. However, I have no idea how to reach Helppay’s customer service, which makes this situation even more frustrating.

As a retiree living on a fixed income, this unauthorized withdrawal has caused me significant financial distress. I urgently request the full refund of all unauthorized amounts and demand that necessary measures be taken to prevent such incidents from happening again.

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