If HelloTalk closes your VIP account without notice, the most effective approach is to file a claim with evidence and demand reactivation or a refund.
Here are practical steps to manage it:
Proof screenshots: Keep the VIP payment receipt (App Store, Google Play, or card) and the lock screen or suspension message.
Official form: Open a ticket at https://www.hellotalk.com → Support / Contact us. Attach your user ID, registered email, and payment receipts.
Direct email: Write to [email protected] with the subject VIP account closed without notice – request for reactivation. Include your ID, proof of payment, and error screenshots.
App Store or Google Play: If the purchase was made there, request a refund from your purchase history, since they often refund when the service wasn’t provided.
Request a written report: Ask for an explanation of the reason for closure and the estimated resolution date.
👉 If there’s no response, share your case on Xolvie, where your claim will be documented and supported until HelloTalk reactivates your account or refunds your money.
Related Complaints
Hello Talk Blocked My Account for “Too Many Registrations” and Won’t Restore Access

While trying to create an account on the Hello Talk app using my email address “s***************@gmail.com” on an Android device, I encountered an access restriction stating that I had opened too many accounts. This issue has been ongoing for about 3 days, and the app displays the warning: “You have...
I Cannot Create a New HelloTalk Account After Closing the Old One

I made a few accounts on HelloTalk before, but I closed them and took a vacation from using the app for a bit. I'd like to come back and make a new account so I can utilize the platform again, but I can't because my old accounts were erased. I can't go on because I genuinely want to start over and j...
How to Reopen a Deleted HelloTalk Account After Multiple Deletions

Hi, I hope you are doing well. I deleted my HelloTalk account too many times and did not know that once deleted, it could not be reopened. I would like to know what I can do to have it reopened and what steps are required. I want to continue using the app properly and in a consistent way from now on...
Need Help Recovering My HelloTalk Account

I’m currently facing an issue where I’m unable to log into my HelloTalk account, and I’m very concerned about losing access to it. I have several friends on HelloTalk, and I really don’t want to lose the connections I’ve made. This situation has been quite frustrating, as I’ve tried different method...
Unjust Violation on Hellotalk – Requesting Immediate Access Restoration

I received a violation notice on Hellotalk without doing anything wrong, and now I can’t access the app like I used to. I’ve been using the app daily for months and would like to continue doing so. Please help me restore my access to the app as soon as possible. As a dedicated member, I’m requesting...
Unable to Recover or Create New HelloTalk Account – No Support Response

I had to delete my HelloTalk account, but now I want to reactivate it and am unable to do so. I even tried creating a new account, but that didn’t work either. I reached out to HelloTalk support via email, but there’s been no response, which is incredibly frustrating. I need help recovering my old ...
Hellotalk Closed My One-Year VIP Account Without Cause

I purchased a one-year VIP membership on Hellotalk after experiencing issues with the monthly option. I used the app for about 40 days, but then had to delete it temporarily during my exam week. Later, a friend messaged me asking why I’d closed my account. When I checked, Hellotalk informed me that ...
HelloTalk Account Access Blocked – Need Assistance to Restore Login

Hello, I am unable to log into my HelloTalk account, with the username @b_ahme*****1957. This account is extremely valuable to me, and I am reaching out for assistance to regain access. It’s frustrating not to have a clear way to resolve such critical issues, especially for an app designed to connec...
Unable to Create New HelloTalk Account After Suspension
Hello, I recently deleted my HelloTalk account after it was suspended, intending to create a new account. However, I am now unable to open a new account on the platform. This is incredibly frustrating, as I was actively learning and improving myself through the app, gaining valuable knowledge and co...
My Hellotalk Account and Device Blocked Without Reason

I’ve been using the Hellotalk app for nearly a year without violating any community guidelines. However, on January 22, 2024, I suddenly found myself blocked from sending or receiving messages. It’s incredibly frustrating, especially since I have always followed the rules. I expected the Hellotalk t...