On September 10, 2024, at 5:45 AM, I boarded the Havaist vehicle in Silivri Selimpaşa and scanned my ticket code, only to be informed it had expired because more than 72 hours had passed. I was never informed about this expiration policy when purchasing the tickets. Since I was traveling with someone else, I had to buy two additional tickets, which is completely unfair. I’m requesting a refund for the extra two tickets I had to purchase. This policy should have been made clear upfront, and it’s frustrating to have to pay extra due to missing information. I expect Havaist to resolve this and refund the money I overpaid.
On September 28, 2023, I purchased a ticket for the Van to Istanbul flight scheduled at 20:00. I received a message informing me that the flight would be delayed. Initially, the delay was to 21:05, then to 21:50, and finally to 22:40. While waiting at the airport, I was verbally informed that the fl...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
I purchased tickets from the Havaist website on September 5, but I never received them. Despite being charged twice for ₺99, I didn’t get the tickets or any service in return. I immediately requested a cancellation and refund, but it’s been over a week, and I’ve had no response or update. It’s incre...
I purchased tickets from the Havaist website on September 5, but I never received them. Despite being charged twice for ₺99, I didn’t get the tickets or any service in return. I immediately requested a cancellation and refund, but it’s been over a week, and I’ve had no response or update. It’s incre...
On July 18, 2024, at 19:45, I purchased an economy package ticket from Istanbul Airport to Kutahya Zafer Airport. I mistakenly bought the ticket for the wrong date and requested to change it to July 19, 2024. The customer service representative informed me that date changes were not possible, but I ...
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