Halalbooking Refuses Refund After No-Show Miscommunication Double-Charges Guest
In November 2025, I booked a stay at the Modern Saraylar Hotel through Halalbooking for June 6–10, 2026, for two adults and two children, paying $726. Due to a hectic work schedule, I mistakenly kept the dates June 10–14 in mind and arrived at the hotel on June 10. I only realized my date error at check-in. Traveling with two young children and needing to avoid being stranded, I was forced to pay an inflated secondary fee of $1,000 requested by the hotel to check in again. As a result, I was charged a total of $1,726 for a 4-night stay at the same hotel.
Despite missing my original check-in date on June 6, neither Halalbooking nor the hotel contacted me by phone, text message, or email. Since I was officially on leave for the entire week starting June 6, a single call would have allowed me to hit the road immediately and check in that evening, completely preventing this severe financial loss. The complete lack of notification unnecessarily worsened my financial harm.
When I reported the issue to Halalbooking, their written response stated that verifying reservation dates is entirely the guest's responsibility and that they have no obligation to send reminders, phone calls, or emails when a guest fails to check in. They explicitly denied my request for a refund or credit toward the new charges, stating unused stays are non-refundable. While they mentioned forwarding my request to the hotel as a gesture of goodwill, they left any decision strictly to the hotel's discretion. I refuse to accept this approach, as it contradicts basic principles of good faith and consumer protection.
Under Consumer Law and unjust enrichment provisions, I have filed formal complaints with the Consumer Arbitration Board and CIMER. I demand that both Halalbooking and the hotel resolve this grievance by refunding my original $726 booking fee or applying it as a credit toward the total amount charged.
