On December 12, 2025, I placed an order through the H&M mobile app for a jacket and a bag as a gift for my niece. The items were delivered to her today, and when I saw the products, I realized that the bag was sent incorrectly. Because it was a gift, the person who received it did not even know that the bag was the wrong one. When I contacted H&M customer service to report the issue, I was told it was a barcode error, and no real assistance was provided regarding a return or replacement. A system that places full responsibility on the customer for even the smallest mistake during payment should not dismiss its own error so easily by calling it a “barcode error.” I do not accept this mistake, and I also find this approach—treating the customer as if they don’t understand—completely unacceptable. My request is very clear: the incorrectly sent bag should be replaced with the correct product at no cost, with no additional fees, and the correct bag should be sent to me. Since this mistake was entirely caused by H&M, I expect both my inconvenience to be resolved and a clear, satisfactory explanation to be provided regarding this situation.
On August 20, 2025, I placed an order (#70221425361) on the H&M online store for a skirt and shirt set. However, instead of receiving the skirt, I found another shirt inside the bag labeled with the skirt’s barcode, and the skirt was never delivered. I reported the issue during the return process an...
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
On October 29, 2024, I ordered several items through the H&M mobile app (Order No. 63591560051): Loose Fit T-shirt (1003662002005), Regular Fit Felt Overshirt (1227148001005), and Coolmax® Loose Fit T-shirt (0948441025005). The order was delivered via Yurtiçi Kargo on October 31. As the size of two ...
On April 23, 2025, I placed an online order from H&M for a pair of sweatpants (Order No: 67707601981). The item was shipped the next day, on April 24, but before it even arrived at my address, I submitted a return request through the Yurtiçi Kargo “Kontrol Sende” system on April 25. The product was ...
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