I have a strange problem with H&M. Even though all of my card and personal information is entered correctly, I keep getting the error code RM1 when I try to make a purchase. This keeps my orders from being confirmed. I've even tried to buy the same thing on a different device, but the error is still there. This is not only hard to understand, but also very inconvenient. I talked to H&M's customer service, but their suggestions didn't solve the problem. It drives me crazy to have to deal with so many technical problems when all I want to do is shop. If anyone else has had the feared RM1 error with H&M, I'd love to hear how you fixed it or what you learned from it. It's time to take care of this!
I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...
Through the H&M iOS app, I made a purchase totaling $86 during a sale. The payment was successfully processed using my credit card, but I’m unable to view the items I bought on the “My Orders” page. I placed the order about an hour ago, and I haven’t received any error messages during or after the t...
In two separate purchases I made on the H&M online site, the transactions were processed multiple times due to an error—one was charged 4 times and the other 3 times. When I called H&M customer service, they said they would help. However, it has been 14 days and I still haven’t received a refund. De...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
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