GYM Factory Antalya Refuses Refund for Unused Gym Membership
I am one of the founding members of Gym Factory in Antalya Konyaaltı together with my family, and we have been using this gym for many years. My complaint is about the cancellation and refund process related to my son’s membership. My son had a 16‑month membership which we purchased in advance for 16,000 TL. He actually used the gym for 9 months, after which he started a new job and moved to a different location, so he could no longer continue his membership. When Gym Factory repeatedly called us to renew our own memberships, I explained this situation and asked whether we, as parents, could use the remaining period of our son’s membership. This request was refused. I then stated that if the remaining part of my son’s membership fee was refunded, my spouse and I would consider starting a new membership. After this, they said they would get approval from the authorized person, and I was informed that if I sent an email with our address change and a statement of excuse, the remaining amount would be refunded. I did exactly as requested and sent the email, but for about two weeks no one responded. We contacted them again by phone, and they said they had not paid attention to the emails. In the end, they informed us that there was no amount to be refunded from the 16,000 TL paid in advance for the 16‑month membership, and they shared a refund calculation that was so disproportionate that we almost felt we should be grateful for not appearing as if we owed them money. We never asked for a refund of the period that was actually used; our expectation was a fair and reasonable refund for the unused part, in line with what was verbally promised to us. I am extremely disappointed that long‑term loyal customers are treated this way, that written and verbal commitments are not honoured, and that such an unfair calculation is presented instead. I request that Gym Factory review this process, apologise for the way this has been handled, and make a fair partial refund for the unused months of my son’s membership as previously promised.
