On July 15, 2024, between 5:30 PM and 6:00 PM, an H&M employee opened the curtain while my wife was changing in the women's fitting room at 41 Burda Mall. A female staff member in charge of that area was also present. I confronted him right away, asking, "How can you enter the women's changing area where you are not responsible?" Other employees intervened. This immoral behavior should not be tolerated, and appropriate action must be taken. I am concerned about encountering problems every time I visit this store, and I hope this person is fired.
On August 28, 2025, I experienced an issue at the H&M store in Forum Istanbul. Although the store’s official closing time is 10:00 p.m., the fitting room attendant closed the changing rooms at 9:30 p.m. and did not allow me to try on any items. I did not contact the store management or customer serv...
On November 30, 2024, at 7:15 PM, I visited H&M's kids section to buy a jacket for my son. The black pilot jacket I was looking for wasn’t available on the racks, but I saw it on a mannequin. I asked a male employee in the men's section for assistance, explaining that the size I needed was on the ma...
Today at the H&M store in Capitol Mall, I faced an unacceptable experience. My wife and I attempted to return a previously purchased item, but we were told their system was down and would be fixed within minutes. However, those “few minutes” turned into hours of wasted time and frustration. To make...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
Dear Sir/Madam, On Sunday, May 17, 2025, between 14:30 and 14:55, I was shopping in the girls’ section on the second floor of the H&M store located in Adana Real Shopping Mall. During my visit, my sunglasses, worth approximately ₺15,000, were taken from the table where I had briefly placed them whil...
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