On March 28th, I placed an order with Guess.eu for a pair of shoes with a total cost of 2,500 TL, and I paid for them using iyzico. I was just thinking all was in order when I realized, they never updated the purchase to preparing. My transaction was never fulfilled, and when I called customer support, they informed me that the payment will be reimbursed to my bank account within ten days, even though the product was never delivered. It's been more than a month, and I still haven't gotten the money!! I have been in continuous contact with the customer support department, but it does not appear that anything has changed. This is not acceptable, and I require action right now! I don't deserve this!!
Guess charged ₺24,990 through @iyzico on October 31, 2025, but no order was created, and no refund has been issued since then. Despite multiple attempts to reach customer service, eight days have passed without any response or resolution. I kindly request that this issue be urgently reviewed and tha...
On March 25th, I placed an order for Micola Sneakers on the Guess Eu website and paid through Iyzico. I received confirmation from Iyzico customer service that they received my payment, but I have not received an email notification for my order. When I log into my account, my order doesn't show up i...
On 29.12.2025 at around 17:30, I added products to my cart on the Guess Official Online Store to make a purchase and was directed to the iyzico payment screen. Then, on 30.12.2025 at 20:43, I again placed an order and completed my payments through your website and mobile application. I made two sepa...
On September 10, 2025, I placed an order for a bag, number GE07949496, on Guess's official website, paying ₺4,000 via credit card through iyzico. My order is still "pending" and hasn't been shipped yet. I tried to cancel my order before it shipped, but despite trying to contact customer service via ...
I ordered some shoes on 03/10/2024 using Iyzico and paid with my credit card. I still haven't gotten the shoes, a refund, or even an update about my order. It’s frustrating to be in the dark like this, and I’m stuck here with just my bank payment details as proof. I’d like to either get my money bac...
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