1
Sinan is completely dissatisfied with the result

Guess Black Bag Stained by Cologne

Sinan
May 06, 2024 10:17 pm
45

I bought a black Guess bag as a gift for my spouse six months ago, but when cologne spilled on it at a restaurant, white stains suddenly appeared on the black leather area. I delivered the bag to their branch at Viaport Shopping Mall and learned the result of the inspection over the phone after two weeks. They deemed the staining as user error and suggested that those who carry products like cologne should not choose Guess. I'm quite surprised by such a renowned brand's lack of support for their product.

May 07, 2024 2:48 pm (16 hours after complaint)

Dear Sinan K., First of all, thank you for taking the time to provide us with feedback. We would like to inform you that we have forwarded the matter to our relevant departments. We will get back to you as soon as possible. Best regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)

Sinan
May 12, 2024 8:00 pm

I have not yet received a response. When will my complaint be resolved? I would like to state that I will continue to pursue my rights based on your response.

May 13, 2024 9:30 am

Dear Sinan K., Your request has been responded to via the email address you registered on the Şikayetvar platform. Best regards, GUESS TURKEY

May 17, 2024 1:43 pm

Dear Sinan K., An email regarding the issue has been sent to the email address you registered with on the Şikayetvar platform, from an @guess.eu email address. You can access the relevant email in this way. For your information, Best regards, GUESS TURKEY

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