On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 20...25, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with
I experienced a serious issue using a gift voucher at the Adıyaman Merkez Park AVM Gratis store. I contacted customer se...rvice beforehand to verify whether my gift voucher was valid in-store, and I was clearly informed that it was. However, when I went to the store, the staff refused to process the v
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” ...error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card.
I entered a Gratis store on December 1, 2024, around 1:50 PM. While looking for a comb, I noticed that a lilac-colored c...omb from the Eklips brand was priced lower than the others, so I decided to purchase it. I was then informed that the discount applied only to purchases of ₺250 or more, so I added
I picked up a Calvin Klein perfume from a Gratis store on 02.10.2024, a scent I’ve loved for years, but right away I cou...ld tell something was off, the packaging looked different, and the product didn’t feel authentic at all. So, I went to return it the next morning, and they refused to take it back.
I bought the foundation at the Gratis Türkiye Konya Bosnia branch, and the cashier told me that I could try it on and re...turn it later if I wanted. There are no tester products, and selecting a foundation is extremely difficult. I have an invoice in hand, and I paid 413 lira for the product. Everythi
Yesterday, I tried to take advantage of the amazing 75% off sale on Gratis' website, but unfortunately, the system glitc...hed and I couldn't finish my purchase! Even though it was supposed to end at 10:00 PM, the campaign unexpectedly finished at 9:55 PM, and an error message appeared. I couldn't conf
On May 31, 2024, I made a purchase using the Gratis app and scored a great deal thanks to a special discount they had go...ing on. So, get this. I had a bunch of issues, and guess what? They went ahead and took the money for my stuff right out of my account. Unfortunately, I'm unable to locate my order
Customer service at its worst: that was my latest encounter with Gratis. I wasted a lot of time looking at their website... and putting things to my shopping cart, just to have them all go away because they were out of stock. I was so frustrated since this was pointless and a total squandering of my ti
I can't go shopping right now because the Gratis website is down for maintenance, and the discount is about to run out. ...I'm still having trouble with the mobile app - can't even log in. If one of them actually worked, there would be less than an hour and a half remaining before the discount runs out
Two weeks back, I bought an item for ₺185. Today, the product is available for ₺300. I'm really fed up with this situat...ion. The exchange rate and taxes have remained the same for the past two weeks, so there is no reason for such a significant price hike. I'm worried about where the Turkish econom