I placed an order on Gratis on May 9, but after reading negative reviews about the hair dye I purchased, I decided I wanted to cancel it. The order hasn’t even been prepared or shipped yet, so it should be easy to cancel.
However, every time I try to cancel it through the system, I get an error message. I’ve tried multiple times, but the issue still isn’t resolved. It’s frustrating to deal with such a basic technical problem on a platform that should prioritize user control and flexibility.
I’m requesting that my order be canceled immediately. Please don’t process or ship it. It’s unacceptable that the cancel option doesn’t work and customers are left stuck with unwanted purchases. Fix this process and give people a proper cancellation function.
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card. ...
I placed an order with Gratis on the 8th of the month, and the status still shows as "preparing." Why does it take so long to prepare an order? If you don't have the items in stock, why are you accepting orders? I want my order canceled and a refund issued. I expect to be contacted regarding this ma...
Comments