On March 1st, I made purchases through the Gratis app, with order numbers pr02237340 and pr02230933. Today is the 7th, almost the 8th now, and despite it being past the expected delivery date, both orders are still stuck at the "preparing your order" stage. I keep running into this problem with the branch where I made the order. They don't seem to care or try to fix it. I need this problem fixed right away. The branch is located at the Gratis store on Seval Street in Ankara.
On November 5, on Gratis's website, I placed two orders numbered pr25993153 and pr26180356 with a credit card. All products seemed to be in stock and I completed my shopping to pick it up from Avcılar Marmara Street branch. However, although 9 days have passed, there has been no progress in my order...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I...
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