I purchased a gift card/event code for the game Free Fire through Google Play for approximately $7. However, when I try to redeem the code in the game, the system displays a message saying, “We need more information to redeem your gift card,” and the code does not work at all.
Even though I have tried entering the code multiple times, I keep receiving the same error, and despite paying for it, I am unable to use the product I purchased. This situation has caused me frustration, and I cannot make any in-game purchases.
I am requesting that my issue be reviewed and that either the code be made functional or that I receive a full refund of the amount I paid. I kindly ask that this matter be resolved as soon as possible.
Whenever I open my Free Fire app and try to sign in with Google, it just shows an error saying "Free Fire isn't working." This is extremely frustrating and upsetting for me. I’m really sad and don’t know what to do at this point. I just want to play the game, but this issue is making it impossible. ...
On April 5, 2025, I purchased a Google Play gift code worth ₺300 from a BİM store. The code was sent to me via text message. However, when I tried to redeem it on Google Play several times, I kept receiving the following error message: “We need more information before you can use your gift card.”...
In the game “Garena Free Fire,” which I play through Google Play, my 8-year-old account—into which I have invested a significant amount of money—is repeatedly being suspended. Recently, my account was given a one-week ban, and after the ban expired and I logged back in, I received another message sa...
I am a Free Fire player using an Android phone, and for the past few hours today, I have not been able to open the game at all. When I try to launch Free Fire, it shows an error message on the screen that tells me to contact the service center, and the game closes without letting me access my accoun...
On August 22, 2025, I attempted to purchase a monthly subscription in Garena Free Fire using a Google Play code on my Android device. The payment of ₺300 was successfully deducted from my account, but the subscription never started. Instead, I received an error message during the purchase process, a...
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