Traffic Fines Wrongly Issued After Returning Goldcar Rental Car

In my e-government account, there are still 2 separate fines pending. These 2 separate fines do not belong to me either, and I kindly request that the other 2 separate fines be paid as well. Please, because for months I have been telling you to pay, and you said you paid, but they were not paid. Now, one fine has been paid, but 2 separate fines are still pending. I want these to be paid as well. Respectfully.

In your last response, you said that all my fines were paid. I informed your place at Sabiha Gökçen about this, and there are still 2 fines pending. Months have passed, and despite your statement that you would pay them, they have not been paid, and no contact has been made. What I don't understand is that I return the vehicle to you, and after me, someone else rents it, and fines are issued to my name from places I've never been, like Bilecik, as if I were the one renting the vehicle. How do your employees make this mistake? I don't understand. Please get in touch and resolve my grievance; I've written multiple times. I also told the friend at Sabiha on WhatsApp, and they sent me a document saying they paid, but they paid the fine for another vehicle's license plate and sent it to me, so it's mistake after mistake, as if mocking me.

Here is the translation of the text from Turkish to English: "The fine you claim to have paid is not mine; it wasn't deducted because you paid for the wrong license plate. There were 3 separate fines; you paid for 1 of them, okay, but 2 are still outstanding. The other day, you sent me a receipt on WhatsApp claiming you paid, but I saw on the payment document that you paid for a different vehicle's license plate, and I told your employees. The vehicle with the license plate 34HHS753 that came in my name — you paid for 34HEE753 and sent it to me claiming you paid. I shared the documents with you, but no one got back to me. There are still 2 fines visible on the e-government system. I added those you paid, and I am adding the two fines you need to pay for the different license plate."