Traffic Fines Wrongly Issued After Returning Goldcar Rental Car
I rented a vehicle with the license plate ** HSS 753 from Kraladım Goldcar at Sabiha Gökçen Airport on 23.09.2023 and returned it on 25.09.2023. Despite this, I received three traffic fines under my name: one on 29.09.2023 and two in September 2023. You had assured me that you would look into this issue and cover the fines, but I have yet to receive any response or resolution from your side. I kindly request that you address this matter immediately and correct the mistake as promised. Your prompt attention to this issue is urgently needed.
Dear Oğuzcan A., Thank you for contacting GOLDCAR Turkey. The necessary investigations regarding the matter you have communicated have been carried out, and you do not need to make any payments. All payments have been completed; we would like to inform you. Thank you for choosing GOLDCAR, and we would like to convey that we are always pleased to serve you. Sincerely, GOLDCAR Customer Service
In my e-government account, there are still 2 separate fines pending. These 2 separate fines do not belong to me either, and I kindly request that the other 2 separate fines be paid as well. Please, because for months I have been telling you to pay, and you said you paid, but they were not paid. Now, one fine has been paid, but 2 separate fines are still pending. I want these to be paid as well. Respectfully.
In your last response, you said that all my fines were paid. I informed your place at Sabiha Gökçen about this, and there are still 2 fines pending. Months have passed, and despite your statement that you would pay them, they have not been paid, and no contact has been made. What I don't understand is that I return the vehicle to you, and after me, someone else rents it, and fines are issued to my name from places I've never been, like Bilecik, as if I were the one renting the vehicle. How do your employees make this mistake? I don't understand. Please get in touch and resolve my grievance; I've written multiple times. I also told the friend at Sabiha on WhatsApp, and they sent me a document saying they paid, but they paid the fine for another vehicle's license plate and sent it to me, so it's mistake after mistake, as if mocking me.
Dear Oğuzcan A., Thank you for contacting GOLDCAR Turkey. We would like to inform you that the relevant traffic fines were paid on 09.01.2024. We have contacted the relevant departments to have the fines removed from the system. For suggestions, complaints, and requests, you can reach us directly. Thank you for choosing GOLDCAR. We would like to express our pleasure in always being able to serve you. Best regards, GOLDCAR Customer Services
Here is the translation of the text from Turkish to English: "The fine you claim to have paid is not mine; it wasn't deducted because you paid for the wrong license plate. There were 3 separate fines; you paid for 1 of them, okay, but 2 are still outstanding. The other day, you sent me a receipt on WhatsApp claiming you paid, but I saw on the payment document that you paid for a different vehicle's license plate, and I told your employees. The vehicle with the license plate 34HHS753 that came in my name — you paid for 34HEE753 and sent it to me claiming you paid. I shared the documents with you, but no one got back to me. There are still 2 fines visible on the e-government system. I added those you paid, and I am adding the two fines you need to pay for the different license plate."
