On August 20, 2025, I purchased an ATV tour in Ortahisar, Nevşehir through GetYourGuide from a company called Reputation Travel (Reservation No: GYG32MQWRWYA). I would like to report a very negative and unacceptable experience that occurred during this tour.
On the return trip, after I made a negative comment about the tour, company representatives left me on the side of the road. This behavior not only put my personal safety at risk, but was also completely unacceptable in terms of customer service and professional conduct.
After the incident, I was unable to contact GetYourGuide because there was no Turkish-language customer support available. I paid $66 for this tour, and I request that the harm I experienced be addressed and that appropriate action be taken against the service provider responsible for this behavior.
I booked a Göcek boat tour through GetYourGuide, expecting a premium experience, but instead, I was overcharged and misled. I paid 3,500₺, only to find out that the actual tour price was 1,300₺. That’s more than 2.5 times the actual cost—an outrageous difference! Additionally, the tour did not foll...
On October 27, 2025, a friend and I joined the tour titled “Baku: Gobustan and Absheron Day Trip (Lunch and Entrance Tickets Included)”, which we purchased through GetYourGuide (Reservation No: gyg83xxgml45). The tour title is misleading, because even though it clearly states that both lunch and en...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I dec...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
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