My address was accurate when I used Getir to make a recent purchase, yet the app displayed the wrong location. Consequently, they notified me that they wouldn't be refunding my payment and canceled the order. In this case, I feel as though I have been treated unfairly. I've used Getir many times before without a hitch, but this whole ordeal has convinced me to never use the program again. Their unwavering commitment to their loyal clientele has been truly disheartening. Because of the unprofessional treatment I received from customer service and the subsequent cancellation of a purchase that was not my fault, I am unable to endorse Getir at this time.
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I made a purchase on the Getir app for some food. My meal was never delivered, even though they falsely marked it as delivered in their system. I attempted to contact their support, but they abruptly ended our communication. I've been sending them emails, but they seem to be avoiding the issue. This...
I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. T...
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
Comments