Please Refund Me Because That Fund Is For My Mother's Emergency

I am writing to report an unauthorized and very distressing transaction involving Hong Kong Vcreation Cloud Technology Limited, which appears to be linked to a service called Visionfy. On 15 October 2026, an amount of 699.00 was automatically debited from my GCash wallet for a transaction to Hong Kong Vcreation Cloud Technology Limited. I did not knowingly subscribe to, sign in to, or use Visionfy or any related service at that time. I have checked all the sites and services I use and could not find any active subscription or account that would explain this charge. The debit happened automatically and without my clear consent. This situation is especially serious for me because the 699.00 in my GCash wallet was reserved for my mother’s emergency needs and important bills. Because of this unexpected and unexplained deduction, I am now under heavy stress and do not know how I will pay for those urgent expenses. After noticing the deduction, I contacted GCash support through the help center and spoke with an agent named Gigi, and I also tried to reach Visionfy. Despite following the instructions given to me, nothing happened, no refund was issued, and I did not receive any effective solution. I still do not know how to cancel any possible subscription or properly contact the responsible company, which makes the situation even more frustrating. I request that this unauthorized transaction of 699.00 dated 15 October 2026 be fully investigated and that the full amount be refunded to my GCash wallet as soon as possible. I also ask that any subscription or recurring payment linked to Hong Kong Vcreation Cloud Technology Limited or Visionfy through my GCash be cancelled so that this does not happen again, and that I be informed clearly about the result of this investigation. I am attaching the screenshot of the GCash transaction showing the 699.00 charge to support my complaint, and I kindly ask you to handle this matter urgently due to my mother’s emergency situation.