Auto Deduction From Gcash

On 30 September 2026, an amount of 699 pesos was auto debited from my GCash wallet to “HONGKONG VCREATION CLOUD TECHNOLOGY LIMITED”. I did not knowingly subscribe to any service from this company, place any order, or authorize them to take recurring payments from my GCash account. The only information I have about this charge is from GCash notifications and the in‑app transaction record, which state that 699 pesos were auto debited to HONGKONG VCREATION CLOUD TECHNOLOGY LIMITED on 30 September 2026. I did not receive any email, SMS, or direct message from this merchant and I have no contact details, contract, or agreement with them that would justify this debit. On 8 October I contacted GCash customer support and explained clearly that this payment is unauthorized and that I do not even know what service it is for. I was repeatedly told that they need a few days to check and that I should contact the merchant directly. Since I have no email address, phone number, website, or any other contact information for this company apart from the name shown in GCash, I am unable to reach them and therefore cannot resolve the issue with the merchant. Through the Xolvie platform I am submitting this complaint about GCash because this auto debit was taken from my GCash wallet and I cannot stop or reverse it on my own. I am requesting a full refund of the 699‑peso and the cancellation of any current or future auto debit or subscription related to this merchant. I also request a clear explanation of how this auto debit was set up without my knowledge or consent and what measures will be taken to ensure that similar unauthorized charges do not occur again on my GCash account.