Unauthorized Transactions On My Gcash Account

I am filing a complaint regarding an unauthorized charge made to my GCash account through the GCash app by Hong Kong VCreation Cloud Technology Limited and I am requesting a full refund of this amount. On August 22, 2026, an amount of ₱699.00 was deducted from my GCash account under the name “Hong Kong VCreation Cloud Technology Limited” without my permission. I did not authorize this transaction, did not agree to any subscription, and did not knowingly register on any platform belonging to this company. I only became aware of the issue when I opened my GCash app and saw that this unauthorized deduction had been made. I have a screenshot of the transaction details showing the merchant name, the amount of ₱699.00 and the date, which clearly proves that the payment was processed without my consent. I contacted GCash customer support about this situation, but I was only advised to contact the merchant. I do not have the email address or any direct contact information for Hong Kong VCreation Cloud Technology Limited, so this advice did not help me resolve the issue. I consider this an unauthorized and unjustified charge. I request that the ₱699.00 be fully refunded to my GCash account as soon as possible and that Hong Kong VCreation Cloud Technology Limited be permanently blocked from charging my account again in the future. I also ask for written confirmation once the refund has been processed and the merchant has been blocked from further debits. I expect this issue to be resolved promptly, and I am ready to provide any additional information or documents reasonably required to complete the refund process.