Fixbet Ignored My Complaint About a Slot Malfunction

On October 14, 2025, at around 15:53, I experienced a serious issue on the Fixbet platform while playing the Gates of Olympus slot game. Even though I landed 4 scatters, the game did not trigger the Bonus round, and $12 was deducted from my balance. I had encountered various glitches and technical issues in other games before, but this time, the problem caused a much bigger loss for me.

My username is a***. I reported the issue to Fixbet customer support, but they did not offer any assistance and showed no interest in resolving the problem.

I request a full refund of all the money I deposited. I want this issue investigated and my loss compensated.