Garena Free Fire Subscription Error. Equipment Trial Cards Not Accessible

I've bought monthly and weekly subscriptions in Garena Free Fire. With these subscriptions, you'll get equipment trial cards that let you enjoy a day of free use for all items. Unfortunately, whenever I sign up, I am unable to access these cards whatsoever. I can't even see them in my account. Could you please help me fix this mistake? These cards are absolutely essential for my gameplay experience.