On October 16, 2025, I opened a new account through Garanti Bank’s online branch to manage my investments and benefit from the interest-free loan campaign offered to new account holders. However, during the application process, I was asked for my card PIN and Turkish ID number, even though I hadn’t yet received my card and therefore didn’t have a PIN. When my card finally arrived on October 21, 2025, I called customer service again and was told that the 5-day application period had expired, meaning I could no longer take advantage of the campaign. There was no clear information online or elsewhere about the campaign terms or deadlines, and it was difficult to reach customer service. Since the weekend delayed my card’s delivery, I was unfairly affected by this situation. I believe the bank’s short deadline makes it unnecessarily difficult for customers to benefit from the promotion. Customer service offered no solution during my call. I request to be allowed to participate in Garanti Bank’s interest-free loan campaign and for my grievance to be resolved. My trust in the bank has been seriously shaken, and I urge them to reconsider this policy.
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
On the night of Sunday, May 18, 2025, I applied for a 36-month consumer loan of ₺125,000 from Garanti Bank, where I am already a retirement customer, because they were offering a 2.74% interest rate. I was informed that my loan was pre-approved and that I could proceed through the branch. On May 22,...
Garanti Bank sent me a Bonus credit card with a ₺5,000 limit through their key card program, which required a ₺4,100 deposit. They assured me that this deposit would be released after six months of regular payments. However, despite fulfilling these terms, they haven't released my deposit. I'm now ...
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