After 2 weeks, Gamepower still hasn’t sent the replacement — how can I escalate the claim?

If after 2 weeks Gamepower still hasn’t sent the replacement and you need to escalate the claim;

• Gather traceability: ticket/RMA number, approval date, emails, screenshots, and shipping promises
• Keep proof of purchase and product details (model/serial)
• Note what you were told and when, and whether a tracking number was issued but never moved
• Avoid opening new cases: use the same ticket so deadlines aren’t reset

Ask them to;

• Confirm in writing the real status of the replacement (being prepared, shipped, out of stock)
• Provide an exact shipping date and tracking number
• Assign a responsible agent and mark the case as high priority due to delay
• Offer an alternative if there’s no stock (equivalent exchange or final solution)
• Keep the case open until the replacement is delivered

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.