My cargo, numbered 17210632227862, was sent to me via Sürat Kargo on 16/10/2024. It was picked up from Bursa to be delivered to my address. However, once it reached Mersin, the destination city, I received a call from the Mersin station agency of the cargo company, informing me that they couldn't deliver the package to my address because they lacked the proper vehicles or means to do so. I was told I would have to pick it up myself from the Mersin station. Saying that they can’t deliver a product to the address, despite bringing it to the destination city, is like admitting they’re unable to do their job but still operating. This is completely unacceptable. Wherever there is an issue with cargo, this company seems to be involved, either failing to deliver or damaging the goods. Such incompetence and unprofessionalism are truly outrageous.
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
My product, purchased via Trendyol and handed over to Sürat Kargo on 19.10.2024, has still not been delivered to me. After reporting my complaint to the headquarters, my family members contacted the Sürat Kargo Kanarya branch. They were met with rude and unprofessional responses such as, "Don't you ...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
On 15/11/2024, a food package was sent via Sürat Kargo, but as of 19/11/2024, it still hasn’t been delivered and is reportedly stuck in a transfer vehicle. I reached out to the branch to enquire about the delivery timing, and I was informed that it might take an additional two days. This means the d...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
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