I purchased a Ford Tourneo Courier and from the very first day I started to experience various problems with the vehicle.... There is a constant sound coming from the engine, clutch and trim, and during first take-off the vehicle does not feel normal. In addition, when the vehicle is loaded, the steeri
I am the owner of a 2020 Ford Kuga 1.5 Ecoblue Titanium. I purchased my vehicle approximately one year ago, and it curre...ntly has 78,000 kilometers on it. About a month ago, I noticed a noise coming from the timing chain in my vehicle. Based on my research and information gathered from user forums, i
I took my Ford Focus, license plate 06 DFY 8**, chassis number WF0MXXGCHMLK89***, to authorised service (İzmir Çetaş) on... June 11, 2025, for routine maintenance. During the service, they identified an oil leak from the upper cover, which I approved for repair. Since the upper cover would be opened, I
In September 2024, I had the flywheel replacement and annual maintenance of my vehicle done at the authorized Ford Çetaş... service. Because I used their service, they offered a complimentary "Ford 360" warranty, which they claimed would cover any mechanical failure, including parts and labor, for one
I am the owner of a Ford Kuga ST-Line 1.5 Ecoblue diesel vehicle, released on 23.12.2020. My car has only 59,000 km on i...t, and all maintenance has been carried out at authorized service centers. The issue is that my vehicle’s warranty expired in January. Before the warranty ended, I took the car twi
"After a 2,400 km, 2-month service ordeal with the brand new car we bought, our problems were resolved. The fan was replaced (we were lucky to have an experienced mechanic who managed to change it without removing the front console), and other repairs (such as a loosened pipe, etc.) were carried out. Currently, aside from some plastic noises, there are no major issues left with the vehicle. I will mention those at the next maintenance. Ford Turkey was very attentive. However, they have not called so far after the repair. Thank you..."
My 2023 Ford Active X has undergone repairs at the authorized Koç Ankara service center two months ago due to persistent... noises from the upper dashboard plastic, tablet screen frame, and front panel. Unfortunately, the same issues have reoccurred. Additionally, a new squeaking noise has started comi
Our company’s 2023 Ford Courier 1.0 Ecoboost Titanium Plus, used for commercial purposes, has had all its maintenance pe...rformed at Erzurum Ford Authorized Service, Cindilli Otomotive. After our last routine oil maintenance on 01.06.2024, we encountered a serious issue. About a month later, we began
"Thank you for the standard response. I have called your customer service about ten times, there is no solution, and our vehicle is still in the service waiting for the replaced part to be replaced again."
We purchased a brand new Ford Transit passenger service vehicle. After just one month of use, we started hearing noise f...rom the differential. We sent the vehicle to the Adana Oto Koç service, where some parts of the differential were replaced, and the vehicle was returned to us. However, within two
I purchased a 2020 Ford Focus 1.5 EcoBlue with 43,500 miles on January 8, 2024. On April 29, 2024, I took it to Ford Tan...oto dealership in Ankara for routine maintenance at 49,400 miles. Post-service, they reported oil leaks from the camshaft cover and oil pan plugs, plus a water leak from the water
I am writing to express my dissatisfaction with the service I received at Erzurum Ford Cindilli. The original clutch bal...l for my vehicle's pressure pad was priced at the original part price along with labor costs. The service provided a price of 9160 TL with a 20% discount, and I promptly transferre
