On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip the Airport stop altogether. Eventually, the bus never arrived at the stop, leaving me completely stranded and disrupting all of my travel plans.
When I contacted customer service, I was only offered a ticket cancellation and a refund. But a refund alone is not an adequate solution — even if I get my money back, my entire travel schedule was ruined, and I was left with no other transportation options to reach Cluj.
I request a clear and satisfactory explanation for this incident and expect FlixBus to take responsibility for the disruption and the inconvenience it caused.
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus...
On September 8, 2025, my FlixBus journey on the Prague–Munich route was delayed by approximately three hours. During the trip, I had no way to contact anyone or receive updates, so I later reported the issue to FlixBus via email. However, I was told that such a delay was considered “normal,” which I...
On the night of June20,2025, I boarded the 23:25 FlixBus on the Sofia–Bucharest route. The bus arrived with a 1.5-hour delay without any prior notice, causing us to miss our scheduled Bucharest tour and forcing us to purchase a new one. Due to exhaustion and the overnight trip, I accidentally left ...
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