On November 15, 2025, I purchased two FlixBus tickets for the 8:00 AM route from Amsterdam to Bruges. I paid by credit card, and a total of ₺3,313 was charged to my account. However, the tickets do not appear anywhere — neither in the app nor in my email (o***********@gmail.com). Additionally, I was not provided with any PNR or booking reference number.
Because of this issue, I currently have no access to my tickets, even though the payment has already been taken from my account, which has caused me significant inconvenience. I contacted FlixBus customer service, but they only told me to send an email and have yet to offer any solution.
This is the first time I’ve encountered such a problem, and not being able to access my tickets after paying has seriously undermined my trust in the company. I urgently request either a full refund or that my tickets be immediately assigned to my account.
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be abl...
On March 17, I was browsing FlixBus to check tickets from Budapest to Vienna. I didn’t complete a purchase, yet $37.95 was withdrawn from my bank account. I never received a ticket confirmation, booking reference, or any email—nothing. I tried reaching customer support, but it’s nearly impossible. ...
I bought two tickets from Flixbus for an international trip. The PNR numbers for the tickets are 315 470 8113 and 315 778 3722. After I canceled them, the website assured me that I would receive a full refund within 30 days or longer. However, it failed to mention that the refund would come in the f...
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