FlixBus Double Payment Issue: Ticket Not Recognized, Refund Ignored
On October 19, 2024, I purchased two tickets from FlixBus’s official ticket office in Zagreb, Croatia, for a trip to Sofia, Bulgaria, scheduled at 8:20 PM. I paid €106 for these tickets. However, when boarding the bus, I was told that my tickets did not appear in the system and that I needed to purchase new ones.
Despite showing proof of purchase, no assistance was provided. The driver and I went back to the ticket office, but they refused to resolve the issue or refund my money. As a result, I had to pay an additional €120 to the driver without even receiving new tickets.
I have written to FlixBus through their website but have received no response. I demand a full refund for the initial payment and the €120 charged unjustly. This lack of support and accountability is unacceptable. Please address this issue promptly, as I am left without recourse or clarity on how to resolve it.
