On October 19, 2024, I purchased two tickets from FlixBus’s official ticket office in Zagreb, Croatia, for a trip to Sofia, Bulgaria, scheduled at 8:20 PM. I paid €106 for these tickets. However, when boarding the bus, I was told that my tickets did not appear in the system and that I needed to purchase new ones.
Despite showing proof of purchase, no assistance was provided. The driver and I went back to the ticket office, but they refused to resolve the issue or refund my money. As a result, I had to pay an additional €120 to the driver without even receiving new tickets.
I have written to FlixBus through their website but have received no response. I demand a full refund for the initial payment and the €120 charged unjustly. This lack of support and accountability is unacceptable. Please address this issue promptly, as I am left without recourse or clarity on how to resolve it.
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On July 29, 2023, at 5:25 PM, I was scheduled to travel on the Kiev–Warsaw route with FlixBus using ticket number 3274520814. However, the bus departed the station without picking up a total of 10 passengers, including myself. The driver incorrectly reported that all passengers had boarded. Four of ...
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
On March 16, 2024, I purchased a round-trip bus ticket for two from Sarajevo to Belgrade on the Kamil Koç FlixBus website. The ticket fee was deducted from my bank account during the purchase, but I did not receive a reservation confirmation or a reservation number. This means my ticket was not issu...
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...
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