On January 30, 2024, I bought a My Go To Denim Jumpsuit from Fashion Nova's online store. Regrettably, it was not the right size, so I asked for a replacement. Unfortunately, they let me know that they didn't have any available. Instead, they provided me with a gift card that I can use for a future purchase. On February 2, I tried to use the gift card, but unfortunately, it turned out to be invalid. Upon contacting customer service, I promptly supplied all the required details for the gift card, anticipating a resolution within a span of two days. Unfortunately, it has been four days since I last received any communication from them. Even after multiple attempts to reach a representative in the past two days, I have been unsuccessful in bypassing their automated system. I am extremely disappointed with this experience and insist on receiving a complete refund. I have completely lost confidence in their ability to resolve the issue and worry that I may never be able to utilize the gift cards.
On January 27, 2024, I purchased five pairs of dresses from Fashion Nova, which came to a total of approximately $235. I had planned to wear these clothes for my upcoming trip abroad on February 17. Even though I was assured that my package would be delivered by January 30 when I placed my order, th...
Hello, I am contacting you again regarding my order placed on 25th October, which was supposed to arrive within 5–7 business days. Today is well past that timeframe, and I still have not received my order. When I contacted you, I was told that the 2nd of November delivery date was an error and that ...
On February 3rd, I ordered a pair of Blade Washed Faux Leather Cargo Pants - Charcoal from Fashion Nova, using my discount coupon for added savings. The expected delivery date was February 5th, yet the package never arrived. Upon tracking the shipment, I discovered it was marked as returned. With no...
My two shirt sets arrived in three days via normal shipping from Fashion Nova, and I couldn't have been happier as a first customer. Nevertheless, I started the return process after seeing substantial sizing discrepancies when I tried them on. Still, a vexing struggle followed. Their return portal k...
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