My order from Fashion Nova never arrived. How can I dispute and get my money back?

If your Fashion Nova order fails to arrive, you have the option to initiate a chargeback through your credit card company or bank, allowing you to reclaim your funds in the event of a purchase problem. To file a chargeback, follow these steps:

Begin by contacting your credit card company or bank and furnish them with the necessary details, including your account number, the merchant's name (Fashion Nova), the purchase date, the purchase amount, and the reason for the dispute, such as non-delivery of the order.

Your credit card company or bank will then investigate the dispute, and if they determine that Fashion Nova violates the merchant agreement, they may issue a refund.

In the initial stages, consider reaching out to Fashion Nova customer service to explore potential resolutions before pursuing a chargeback. Keeping meticulous records of all order-related documents, including order confirmation and shipping information, is advisable, as this documentation can prove invaluable if you ultimately need to proceed with a chargeback.

It's always a good idea to take your issue to a different level and share it with the public. Go ahead and file your complaint at Xolvie.