FamPay UPI Payment Issue

Today I sent a total of 1,000 INR via UPI using Fampay to a person named Dhara S***. I made two separate transfers through your platform, one of 200 INR and another of 800 INR, both on 18 July 2026, and both payments were successfully completed according to the app. This person had requested the money from me, and I transferred it in good faith with the clear understanding that it would be returned. After receiving the payments, they refused to give the money back and did not cooperate when I tried to reach out and ask for a refund. Because of this behaviour, I feel cheated and financially distressed. I request Fampay to urgently review these UPI transactions made from my account in favour of Dhara S*** on 18 July 2026, investigate the situation, and inform me what can be done from your side. If possible, I ask that you reverse these transactions or take appropriate action against the receiver and provide me with a clear written response so that I do not suffer this loss.