Fampay Account Frozen Due To Aadhaar Not Updated

I am facing an ongoing issue with my Fampay account, where my Aadhaar details are not getting updated and, as a result, my wallet has been paused for about two months. Due to this freeze, I have been completely unable to use the money in my account. At the moment, an amount of approximately ₹1,697 is stuck in my Fampay wallet and around ₹3,255 is stuck in the keeper balance. I contacted Fampay customer support about this issue last month, but I have not received any meaningful response or solution. There is still no clarity on when or how I will be able to access my own money. I request that my available balance be refunded to a bank account in my name, even though no bank account is currently linked to my Fampay account, or that Fampay provide a clear and workable alternative method for me to withdraw the full amount. I expect this issue to be resolved urgently, and I ask that my funds are released without any further delay or unexplained hold.