Fampay Wallet Suspended

I have been using the Fampay wallet and my account was suddenly suspended 2 days ago right after I added funds. Since then I have not been able to access my account at all and my available balance of ₹17,900 is completely blocked. After contacting support, I received a message stating that my account has been temporarily suspended due to a transaction reported by the concerned authorities, with the following details: Acknowledgement No: 33109260264267, UTR No: 663794051650, Transaction Amount: ₹3,900 and LEA / Police Station contact: kotwalisada***@gmail.com. In the same message I was informed that my account will remain blocked until Fampay receives official instructions from the law enforcement agency to unfreeze the account or transfer the funds. I understand that you may need to cooperate with the authorities, however my entire account and full balance of ₹17,900 are blocked, while I have not been given any clear explanation, time frame or guidance on what I should do. This situation is causing me serious inconvenience because I cannot access my own money or use the wallet for any payments. I request Fampay to urgently review my case, provide a clear explanation of the reason for this suspension, and either restore full access to my account or refund my complete wallet balance of ₹17,900 to my source account if there is any ongoing investigation, so that I am not financially stuck during this period. I also ask to be informed of any steps I need to take, and to be updated transparently about the status of my account.