I purchased the Fakir RS 770 robot vacuum cleaner. When the technician came home for installation and opened the robot's packaging, he immediately noticed that the power button was not lit. Despite attempting to continue the installation, he couldn't complete it. Although the service report noted that the installation was unsuccessful and the light was not working, the Fakir headquarters insisted that we return the product to the technical service. One day after the return, they stated that they considered repairing the brand-new product appropriate. An exchange or refund was denied. We retrieved the product, indicated our desire for a repair, and initiated the legal process. However, the fact remains: such a prominent brand did not stand behind a defective product they offered for sale and ignored customer satisfaction. This was a significant disappointment for us.
I handed over my Fakir RS770 model robot vacuum, along with its charger and cable, in its original box, to the authorized service center Can Elektronik Mamak, listed on Fakir's website, on 02/16/2024 for repairs due to some issues. I received a service record message with ID 'M0000337501' confirming...
I sent my Fakir S770 robot vacuum, which had the same problem twice within a month, for a replacement under warranty. It's been 1.5 months, and they haven't returned it to me. They missed the legal deadline, and now my money has gone to waste. I regret doing business with them, and I hope they stop ...
We have been having constant problems since we bought the Fakir RS770 Robot vacuum cleaner. The map is constantly being distorted, the map is shifting on its own, the rooms are spontaneously collapsing into each other. We have to constantly do mapping, but it breaks again. Even though it's at the bo...
My Fakir robot vacuum cleaner has broken. It does not automatically return to the charging unit; each time, I must manually place it. I purchased the product brand new, but it has been this way since the first day. I took it to the authorized service twice, and both times they said it was fine. When...
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