Fakir RS770 vacuum cleaner still hasn't been replaced under warranty

Furkan
January 15, 2023 5:23 pm
37

My mother has had issues with the robot vacuum cleaner model Fakir RS 770 that I purchased as a present for her since the day we received it. There is an issue with mapping. According to them, the product will be replaced. However, it was later revealed that there is a supply issue, and we had to wait one month. Although the legal process was complete, we were unable to obtain a replacement. Then, as if making light of the situation, we were told that the device would be repaired again, and I received the product from the service without it having been manufactured. And I contacted the Consumer Arbitration Committee. Due to the map problem, I gave the product to the service. As soon as I received it from the service, the illuminated radar began to malfunction, and it no longer cleans. I will never purchase any Fakir-branded products. In my own home, I've been utilizing a low-cost device. It's never malfunctioned. I expect a prompt response from you.

January 15, 2023 5:30 pm (6 minutes after complaint)
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