On December 17th, 2023, I purchased the Fakir Pro Intermix blender set. In September 2024, while using the product, I heard a strange noise from the cutting blade inside the blender foot, and upon checking, I saw that the blade had dropped. When I took this product, which is not even a year old yet, to the authorized service center in Istanbul, I was told that the problem could have been caused by liquid entering the blender foot, that it would be considered user error and thus not accepted by the company, and that the part could only be replaced for a fee. I said I would not accept this, as the likelihood of liquid entering such a part during food preparation is high, and that the company should be held responsible for this issue, and that repair or replacement should be done free of charge, leaving the product at the service center. Within less than 10 minutes, the service center called back to inform me that the company had refused. As someone who used a Tefal blender for 14 years before this one and never experienced such an issue, I completely blame Fakir for this defect and find it unethical that they are blaming the user. I consider Fakir to be a company with no business ethics, treating its customers as if they are fools. I believe that companies like Fakir should be avoided by consumers until they fix their practices, or otherwise, I hope they end up in the trash heap of history.
I regret buying this set. Fakir does not support their product. Does their brand philosophy involve deceiving customers? That is very disrespectful. The people who purchased this product are not lacking in technological skills, and they have experience using blenders. After using the product for 2-3...
I purchased a Fakir blender a couple of months back, and unfortunately, it stopped working after just three uses. The plastic piece is super flimsy and it totally broke. I brought it to the official service center and they informed me that Fakir does not allow returns for this kind of damage. They ...
I bought a Fakir brand blender three years ago. It broke down in the first year, and I had it repaired under warranty. However, it broke again just a month after the first repair, and I couldn't find anyone to assist me. I had it repaired externally, but it kept breaking down several times every yea...
just wanted to drop a line to say how sorry and even agry I am about the Fakir stand mixer I bought. buying it, within a week of using it, the elevator latch totally broke. So, we went to the tech service center, but wasn't expecting the lengthiest fix ever, they've been dragging their feet on getti...
Hello, I purchased the Fakir Mr. Chef Quadro Violet Kitchen Robot Blender Set through Hepsiburada. I believe it arrived on November 30, 2023, and I haven't been able to use it yet. Initially, the blender broke down after making soup three times. I had to go through the process of sending it for serv...
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