On September 27, 2024, I purchased a Fakir Steel n More tea maker from the Migros Dekar branch. I specifically chose this product because it is made of stainless steel. However, after using it for only 6 days in total, I noticed that the water tank had started to rust while cleaning it. I reported the issue both to Migros and Fakir customer services. Migros stated that they would not accept the return since it is not their own brand. Fakir customer service informed me that I should take the product to their service center in Avcılar for technical support. As I live in Beylikdüzü and have a small baby, it is extremely difficult for me to travel to Avcılar, both in terms of time and transportation costs. It is unacceptable that a product which rusts after only a week of use requires me to go to a distant service center as the only solution. I therefore request a refund for my product, as I have both the receipt and invoice available.
The “Fakir Hausegerate - Inox - Chailuxe Tea Maker” I purchased from Teknosa on September 16, 2024, had its water boiling chamber rust after a short period of use. I sent it to the authorised service center through Teknosa, but they claimed the rust inside the kettle was due to user error. I then ca...
In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for...
About a month ago, I took my Fakir Ceremony tea maker to the authorized service center due to a malfunction covered under warranty. The device boils the water but fails to stay in the keep-warm mode; after a while, it shuts off and the water cools down. Although the indicator light remains on, the k...
On 17.02.2024, I purchased a Fakir Bolt X Plus Aqua 8472 Moon Gray cordless vacuum from Teknosa. After 6 months, while using it, the roller brush in the main head with the LED lights and mop attachment stopped working with a loud noise, rendering the vacuum non-functional. I took it to the authorize...
I regret buying small home appliances from Fakir. First, only six months after using it, my turquoise-colored kettle broke down. It was a brand-new purchase for my newly married home, but the warranty had expired since I bought it in 2019. I regret purchasing it in the first place. My robot also bro...
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