In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for a part from abroad. Time passed again. I have to call again. Finally, they said the repair was finished and I can pick it up from the dealer. When I went, the teapot wouldn't fit in its tank. They said let's send it to the factory and replace it with a new one. Again, no communication until I called. And I get the answer that it is being examined at the factory. Thus, I talked to the dealer for 3-6 months and 2022 and 2023 passed. In the meantime, I also call Fakir customer service and complain about the dealer. They say they can't do anything, there is no quality cheeck system or procuderes for such complains fro Fakir dealers. When I finally said I want it back from the factory, the machine is neither at the factory nor at the dealer. I applied to the Provincial Consumer Arbitration Board in Istanbul. It was rejected because my name was not on the invoice (which I have an address). The dealer was also sending me WhatsApp messages and they did not give me a service receipt. But the defense given to the actual petition! Supposedly I did not go to pick up the machine, then my nonexistent ex-husband bought the machine and accused me of being dishonest, making deceptive statements, ill-intentioned, and trying to gain unjust profit. In other words, it is not a defense, it is an insult! I am returning it to them as is. I also condemn the board that sent me this defense in this way, and did not send it back saying that this is not a neighborhood fight, that you do not insult people and give a proper defense insteead. I am attaching my petition, defense and the court board's decision here (It is in Turkish so I am not going to attach it but I have it). Watch out for the brand! And the dealers!
The Fakir Hypo Clean water purifier I purchased was replaced under the defective product policy after experiencing the same issue (water leakage) three times. However, when the new device showed the same problem, they informed me that the warranty had expired and that service would only be provided ...
On September 27, 2024, I purchased a Fakir Steel n More tea maker from the Migros Dekar branch. I specifically chose this product because it is made of stainless steel. However, after using it for only 6 days in total, I noticed that the water tank had started to rust while cleaning it. I reported t...
About a month ago, I took my Fakir Ceremony tea maker to the authorized service center due to a malfunction covered under warranty. The device boils the water but fails to stay in the keep-warm mode; after a while, it shuts off and the water cools down. Although the indicator light remains on, the k...
Hello, I purchased a trimmer from the Fakir brand, and unfortunately, it turned out to be defective. I sent it to the technical service for repairs under warranty, and they kept me waiting for a whole month, claiming they were waiting for a specific part. After that month, they finally informed me t...
Hello, about two years ago, I bought a Fakir Judi model black electric kettle online. Yesterday, I noticed that it was leaking water from the bottom. I took it to the Fakir service in Ankara Balgat Çağrı Teknik. They said they would check it under warranty if I had the receipt. Unfortunately, I didn...
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