I've realized that Fakir items, particularly the Fakir Atomic Rondo Violet, manufactured in China, are of low quality. Despite having only used it 5-6 times, we assume that one of the gears inside has stripped, as the blade mechanism turns freely even when correctly engaged. We have sought an extended one-year warranty.
Following an inspection by the appropriate personnel, we were guaranteed a response regarding the conclusion. However, we were surprised to receive an immediate rejection letter, despite the fact that no workers were accessible when we filed the form. As long-time Fakir customers, we trusted the company not to make products that would end up in the garbage after only 4-5 uses, especially with plastic gears. This experience puts your brand in the same category as products made by Chinese companies. It's unfortunate to damage such a renowned reputation. Please approve our request for an additional year of warranty while maintaining the integrity of your brand.
I sent my Fakir S770 robot vacuum, which had the same problem twice within a month, for a replacement under warranty. It's been 1.5 months, and they haven't returned it to me. They missed the legal deadline, and now my money has gone to waste. I regret doing business with them, and I hope they stop ...
I regret buying this set. Fakir does not support their product. Does their brand philosophy involve deceiving customers? That is very disrespectful. The people who purchased this product are not lacking in technological skills, and they have experience using blenders. After using the product for 2-3...
Hello, I purchased a trimmer from the Fakir brand, and unfortunately, it turned out to be defective. I sent it to the technical service for repairs under warranty, and they kept me waiting for a whole month, claiming they were waiting for a specific part. After that month, they finally informed me t...
I bought an electric vacuum cleaner from a well-known online shopping platform about a year ago, with the promise of a 2-year warranty and the Fakir brand. Unfortunately, the parquet and carpet button on the vacuum's main nozzle broke before a year had passed, and the nozzle's gasket began to open, ...
I regret buying small home appliances from Fakir. First, only six months after using it, my turquoise-colored kettle broke down. It was a brand-new purchase for my newly married home, but the warranty had expired since I bought it in 2019. I regret purchasing it in the first place. My robot also bro...
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