Fakir Filter Pro Dust Bagless Vacuum Cleaner Wheels Melt From The Hub

Hello. I bought the Fakir Filter Pro bagless vacuum cleaner. For God's sake, the suction power is exactly as I wanted, but it hasn't been 7 months since I bought it yet. As can be seen in the picture, 2 big wheels broke in the same place in the same way 2 months apart. I say broken but actually melted. I took it to the authorized service and the service says it was hit. My friend, the machine is electronic, the machine has no problem, let alone a problem, there are no scratches on the machine. But the service says it was hit to make money, God forbid anyone falls into customer service. They have a WhatsApp line. You write something "Hello, Our representatives will get back to you as soon as possible. Thank you for waiting" after almost every post, it keeps repeating this. Whatever the service said at the end is true. Fakir, which we prefer because it is German-made at least of good quality, produces the lowest quality product, but its attention to the customer is terrible. Those who will prefer Fakir in electronics should think carefully, there is a picture of the wheel in the attachment, please see if it is hit or melted.