Since it’s a German brand, I’ve used many of their products, but after purchasing the model called Bestea, the kettle part stopped heating just a few months in. The authorized service helped under warranty and, interestingly, found that the wires in the heating base were burned! About a year passed, and then the glass teapot suddenly cracked vertically after I poured hot water into it. When I reached out about this, they said it was considered a spare part and wouldn’t be covered. As a user, I only pour water heated in the kettle below into this pot—how can this be blamed on the customer? I don’t understand. I will never purchase another product from your brand, and I’m filing a complaint with the Consumer Arbitration Board today. I’ve won similar cases against other brands before, and now it’s your turn!
About a month ago, I took my Fakir Ceremony tea maker to the authorized service center due to a malfunction covered under warranty. The device boils the water but fails to stay in the keep-warm mode; after a while, it shuts off and the water cools down. Although the indicator light remains on, the k...
In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for...
The “Fakir Hausegerate - Inox - Chailuxe Tea Maker” I purchased from Teknosa on September 16, 2024, had its water boiling chamber rust after a short period of use. I sent it to the authorised service center through Teknosa, but they claimed the rust inside the kettle was due to user error. I then ca...
I bought a Fakir electronic teapot, hoping it would meet the brand's quality promises, but I have to say, I've been quite disappointed. After just a brief period of use, I observed that the outer coating began to peel away, giving the product a worn and inexpensive appearance. The handle is frustrat...
I regret buying small home appliances from Fakir. First, only six months after using it, my turquoise-colored kettle broke down. It was a brand-new purchase for my newly married home, but the warranty had expired since I bought it in 2019. I regret purchasing it in the first place. My robot also bro...
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