I bought a Fakir electronic teapot, hoping it would meet the brand's quality promises, but I have to say, I've been quite disappointed. After just a brief period of use, I observed that the outer coating began to peel away, giving the product a worn and inexpensive appearance. The handle is frustratingly loose and unstable, which makes it quite stressful to lift when filled with hot water. It just doesn't give off a sense of security. I reviewed the product specifications once more, and what I received is not in line with what was promised. I didn't receive what I expected for my payment. I’m seeking a satisfactory resolution—specifically, a replacement. I trust that my request will be addressed promptly and with the seriousness it deserves.
Dear Customer, First of all, thank you for your message. Your message has been registered in our system and our resolution process has been initiated. You will be informed via phone, SMS, or email within 7 business days. You can share all your opinions and suggestions with us. Best regards, Fakir Elektrikli Ev Aletleri Dış Ticaret A.Ş.
About a month ago, I took my Fakir Ceremony tea maker to the authorized service center due to a malfunction covered under warranty. The device boils the water but fails to stay in the keep-warm mode; after a while, it shuts off and the water cools down. Although the indicator light remains on, the k...
In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for...
I purchased the Fakir Alina Steam Cleaner from Fakir's official website. They delivered it in a sealed, unopened package, and I was satisfied with the purchase. I gave it to my mother as a gift. Later, I ordered the same product for myself from Fakir's website again. However, they sent me an opened ...
I regret buying this set. Fakir does not support their product. Does their brand philosophy involve deceiving customers? That is very disrespectful. The people who purchased this product are not lacking in technological skills, and they have experience using blenders. After using the product for 2-3...
I regret buying small home appliances from Fakir. First, only six months after using it, my turquoise-colored kettle broke down. It was a brand-new purchase for my newly married home, but the warranty had expired since I bought it in 2019. I regret purchasing it in the first place. My robot also bro...
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